1. What this policy covers
This policy applies to all payments made through vuqar.pro and forms an integral part of the Terms & Conditions.
There are two distinct categories, and different rules apply to each:
- Ready-made digital products — the indicators, applications and system kits sold in the E-market section.
- Services to order — software and web work built to the requirements of the client.
2. Ready-made digital products — no refunds
Every product in the E-market section is digital. Once payment completes, the product is sent electronically — as a file, source code or a download link.
Once a digital product has been sent it cannot physically be returned: the file remains with the buyer and can be copied and used. For that reason no refund is available for ready-made digital products.
Before ordering, read the description, the feature list and the screenshots on the product page carefully. If you have questions, get in touch before buying — technical questions are answered before purchase as well.
This condition does not exclude any consumer rights granted by law that cannot be limited by contract.
3. Exceptions for digital products
The no-refund rule does not apply in the following cases:
- The product was not sent at all within 72 hours of payment.
- A technical error resulted in a double charge for the same product.
- The file sent is corrupted or does not open — in that case a correct copy is sent first.
- The product does not perform the core functionality stated on its page at all, and the fault cannot be resolved within a reasonable period.
In these cases the amount paid is refunded in full.
A product not producing the result the buyer hoped for, not suiting their way of working, or a change of mind is not grounds for a refund.
4. Services to order — 33% refund
Where a service to order is not completed in full through the fault of the provider, the client may claim a refund of 33% of the amount paid.
This rule applies where the provider cannot finish the agreed work or ends it on their own initiative.
The remaining 67% is retained as the value of the work performed, the time spent and the interim results produced. Where a refund is made, the client keeps the right to use the interim results delivered up to that point.
A refund claim must be raised within 30 calendar days of the date the work stopped.
5. How the 33% is calculated
The 33% is calculated on the total amount actually paid by the client for that order, not on the total value of the order.
Example: on an order with a total value of $1,000 the first and second stages have been paid — $600 in total. If the work is not completed, the refundable amount is $600 x 33% = $198.
Bank fees, currency conversion differences and amounts paid to third-party services are not included in the calculation.
6. Cases with no refund
No refund is made in the following cases:
- The work has been completed within the agreed scope and delivered to the client.
- The client ended the work on their own initiative or withdrew the order.
- The work stopped because the client did not meet their obligations: materials, access or feedback not provided, or payment delayed.
- The client wants to change the previously confirmed scope entirely.
- Amounts paid to third-party services: hosting, domains, licences, API fees.
- Claims raised after the warranty period has expired.
7. How to request a refund
A refund request is made in writing — through the contact form on the site or by email. The request should state:
- The name of the order or product and the date of payment.
- The payment receipt or transfer confirmation.
- The reason for the request and, where possible, screenshots, logs or other evidence.
A request is reviewed within 5 working days of receipt and the outcome is confirmed in writing. Additional information or technical detail needed to reproduce a fault may be requested.
8. Refund timing and method
Once a request is approved, the amount is returned within 10 working days.
The refund is made by the same method and to the same account the payment came from. Where that is not technically possible, an alternative method is agreed between the parties.
Bank and payment system fees, together with any exchange rate difference, are deducted from the refunded amount. The amount is returned in the currency of payment.
9. Chargebacks
Please get in touch directly before raising a dispute with a bank or payment system. Most matters are resolved directly within a few days.
Where a dispute is raised outside this policy and without contacting the provider first, the provider will supply documents evidencing that the payment was due: correspondence, the confirmed scope of work and delivery records.
Work in progress may be suspended in such cases until the matter is resolved.
10. Contact
For all refund enquiries use the contact form on the site or the email address. Enquiries are normally answered within 24 hours.