1. General provisions
This document governs the relationship between the owner and provider of vuqar.pro and any person who uses the site, orders services or purchases a ready-made product.
By using the site, placing an order or making a payment you accept these terms in full. If you do not agree with them, do not use the site or the services offered on it.
These terms supplement any separate written agreement concluded between the parties. Where a separate agreement conflicts with these terms, the provisions of that separate agreement prevail.
2. Definitions
- Provider — the owner of vuqar.pro, who develops software to order and sells ready-made digital products.
- Client — the natural or legal person who orders a service or purchases a ready-made product.
- Service — software, websites, integrations, technical support and consulting produced to order.
- Ready-made product — a pre-built digital product offered in the E-market section: an indicator, an application, source code or a system kit.
- Order — the scope of work, timeline and price confirmed by the client.
- Delivery — handing the result of the work to the client: files, source code, access credentials or a working installation.
3. Services and products
The provider offers two distinct formats, and different terms apply to each.
Services to order are built from the requirements of the client. Scope, timeline and price are agreed separately for every order, and payment follows the staged schedule described in section 6 of this document.
Ready-made digital products are sold at the price shown on the site and delivered electronically after payment. No refund is available for these products — the details are set out in the Return Policy.
4. Orders and formation of the agreement
Prices and descriptions shown on the site are not a binding offer but an invitation to order.
For work to order the process is as follows: the client submits requirements, the provider confirms scope, timeline and price in writing, and the client accepts that confirmation. The agreement takes effect once that confirmation is given and the first payment has been received.
The provider reserves the right to decline an order that is technically unfeasible, contrary to law or beyond available resources, stating the reason.
5. Prices and currency
Prices on the site are shown in US dollars as the primary currency; the amount in Azerbaijani manat is indicative and may change with the exchange rate on the day of payment.
The price of work to order is set individually according to scope and stated in the confirmed proposal. A confirmed price remains unchanged within the agreed scope of work.
Bank transfer, payment system and currency conversion fees, together with any taxes and duties required by law, are borne by the client unless agreed otherwise.
6. Payment schedule — 3 / 3 / 4
Payment for services to order is made in three stages, in tenths of the total amount:
- First part — 3 tenths of the total (30%) is paid before work begins. Work does not start until this payment is received.
- Second part — a further 3 tenths of the total (30%) is paid when the work reaches its halfway point. The halfway point is defined by a working demonstration of the core functionality within the confirmed scope.
- Third part — the remaining 4 tenths (40%) is paid when the work is complete and before the result is handed over to the client.
An invoice is issued at each stage and payment is due within 5 working days. Work on the next stage continues once payment for the previous stage has been received in full.
What counts as the halfway point is recorded in writing when the order is confirmed, so that no disagreement arises between the parties.
For long-running or large projects the parties may agree a different payment schedule in writing.
7. Late payment
If payment is not received within 5 working days of an invoice being issued, the provider may suspend work, and that period is added to the agreed delivery date.
Where payment is more than 20 calendar days late, the provider may cancel the order. In that case amounts already paid for work performed are not refunded, and undelivered results do not pass to the client.
The provider is not liable for extended timelines caused by late payment.
8. Client responsibilities
Timely and correct delivery depends on the cooperation of the client. The client undertakes to:
- Provide the information, text, images, logos and other materials required for the work in good time.
- Grant the access needed: server, domain, third-party accounts and API keys.
- Give feedback on interim results within 5 working days.
- Warrant that the materials provided are lawful and do not infringe the rights of third parties.
Extended timelines caused by delayed materials or feedback from the client are not attributable to the provider.
9. Timelines and delays
Agreed timelines are based on the confirmed scope of work and on the client meeting their obligations on time.
Circumstances outside the control of the provider — outages of third-party services, changes in law, natural disasters, prolonged loss of power or connectivity — may extend the timeline. In such cases the client is notified without delay and a new date is agreed.
Where timelines are materially missed through the fault of the provider, the client may make a claim within the terms set out in the Return Policy.
10. Changes to scope
Any new requirement outside the confirmed scope counts as additional work.
The provider quotes a separate price and timeline for additional work. It does not begin until the client confirms it, and the schedule of the main work is unaffected.
Minor adjustments — text changes, colour and size tweaks — are carried out within the agreed scope, in reasonable quantity, at no extra charge.
11. Delivery and acceptance
When the work is complete the result is handed over to the client: files, source code, access credentials or a working installation.
The client may raise written objections within 7 working days of delivery. If no objection is raised in that period, or the result is put into use, the work is deemed accepted.
An objection must concern a discrepancy against the confirmed scope. New requirements outside that scope are treated as additional work under section 10.
Ready-made digital products are sent electronically within 24 hours of payment and are deemed delivered from the moment they are sent.
12. Intellectual property and licensing
Intellectual property rights in work produced to order pass to the client once the final payment has been received in full. Until the final payment all rights remain with the provider.
General libraries, components and internal tools created by the provider beforehand do not transfer as an exclusive right; the client receives a non-exclusive, perpetual licence to use them within that project.
Ready-made digital products are licensed, not sold. The client acquires the right to use the product for their own business; reselling, redistributing, publishing it in public repositories or passing it to third parties is prohibited.
The provider reserves the right to show completed work in a portfolio and as a reference, unless the client objects in writing.
13. Warranty and support
Work produced to order carries a 30 calendar day warranty from delivery. During that period defects that do not match the confirmed scope are corrected at no extra charge.
The warranty does not cover: changes made to the code by the client or a third party, server and hosting problems, changes in third-party services, or requests for new functionality.
For ready-made digital products, installation support and initial parameter recommendations are included in the price. Later versions of the product and customisation are agreed separately.
After the warranty period support is offered as a separate service.
14. Confidentiality
The parties undertake to keep confidential the commercial information, technical documentation and access credentials obtained in the course of the work.
The provider uses client data only for the agreed work and does not disclose it to third parties, except where required by law.
Access credentials are deleted at the request of the client once the work is finished. Clients are advised to change all credentials used after completion.
Personal data collected through the site is processed only to respond to an enquiry and is not passed to third parties for marketing purposes.
15. Third-party services
The work may require third-party services such as hosting, a domain, a payment system, an API or a licensed library.
Unless agreed otherwise, the cost of those services is not included in the price and is paid by the client.
The provider is not responsible for the operation of third-party services, for changes to their prices and terms, or for their discontinuation.
16. Limitation of liability
The liability of the provider is in every case limited to the amount paid by the client for the order concerned.
The provider is not liable for indirect losses: lost revenue, lost opportunity, reputational damage or claims by third parties.
Backing up data is the responsibility of the client unless it has been agreed as a separate service.
This section does not exclude liability that cannot be limited by law.
17. Termination
Either party may end the engagement by written notice.
If the client ends the work, amounts paid for work performed up to that point are not refunded and payment for the current stage falls due in full.
If the provider ends the work on their own initiative and the cause is not a breach by the client, the terms of the Return Policy apply.
On termination, completed interim results are handed to the client only where the corresponding stage has been paid in full.
18. Refunds
The terms for refunds are set out in a separate document — the Return Policy — which forms an integral part of these terms.
In short: no refund is available for ready-made digital products; for services to order, where the work is not completed in full, 33% of the amount paid is refunded.
19. Governing law and disputes
These terms are governed by the law of the Republic of Azerbaijan.
Any disagreement is first addressed through negotiation. If the parties do not reach agreement within 30 days, the dispute is heard by the competent courts of the Republic of Azerbaijan.
The primary language of correspondence and documentation is Azerbaijani; where translations differ, the Azerbaijani text prevails.
20. Changes to these terms
The provider reserves the right to update these terms. An updated text takes effect from the moment it is published on the site.
Orders already confirmed remain subject to the terms in force on the date the order was confirmed.
The date of the last update is shown at the top of the page.
21. Contact
For questions about these terms, use the contact form on the site or write to the email address directly. Enquiries are normally answered within 24 hours.